If the product is in stock, it usually ships within 1 business day. Many of our products like our enclosures are made to order and the approximate wait times are generally posted next to the product.
UPS and FedEx Ground Shipping Rates - USA (excluding Hawaii)
Shipping rates are totaled at checkout.
We ship throughout the USA and other select countries using UPS or FedEx and you can see the real time shipping rates as you checkout. While we offer both services, we will usually ship to your address using the best shipping rates at the time, unless you add specific notes in the order section.
Also, the services displayed in your shopping cart and delivery times are when your order ships from our Ohio facilities and these times do not account for any lead times that we may have for our products.
All orders are insured and sometimes they can be delayed. In this case, please let us know so that we can help.
Please note: for larger enclosure orders, we often use a LTL carrier to deliver these larger items and in this case, you will receive a call and a delivery window for the delivery.
Canada
We are not shipping to Canada at this time
Please Note: The prices quoted may not include possible taxes, duties and/or import fees. We do not, and can not include these additional fees as these are charged by your own country as your order enters customs and therefore are your responsibility.
Missing Items: Please be sure to open and inspect your order as soon as it arrives to make sure there wasn't any damage and that there are not any missing parts. For missing parts, please contact us within 30 days so that we can replace anything that is missing from your order. Should anything be damaged, please see below.
Damages
We pack our products really well but in the unlikely event of damage to your order, please contact us as soon as possible for instructions. Every shipment is of course fully insured but for the insurance claim we will need:
1. Photo of the shipping label.
2. Multiple photos of the outside of the box showing any tears or visible damage, and from all angles.
3. Photo (or photos) of the damage to the order.
4. You will need to keep all packaging, including the actual shipping box to assist us with the claim.
Once received we will then file the claim and get your replacement part (or parts) shipped out to you as soon as possible. Please note: In the case of enclosures where you may have had a wait for your order to be made, we ship any replacement parts out as soon as possible and there is no wait time, as you have already ordered and received your order. Important: As there is a limited window of time for us to file an insurance damage claim, it is extremely important that you report any damage as soon as your order is received and no longer than 14 days after receiving your delivery. Claims that are not reported within the insurance coverage period may not be covered.
For returns and exchanges, please see our refund policy.
Address changes and pick up policies
We are always happy to assist customers in making changes to their shipping address, email and phone number, as needed. These changes can be done as long as the item(s) has not left our facility. Please Note: We do require all address changes be in writing via email before we can make changes to your account, as this ensures the correct address is given when updating an order. It is overall the responsibility of the consumer to make sure the shipping address is correct prior to shipping, including written confirmation from us that we have in fact received your address change. When completing an order, you will receive a confirmation email that your order has been placed, here your shipping address will be present, allowing you to verify the correct information before shipment. Please contact us immediately if there are any changes that need to be made to your delivery address.
Delivery signatures, multiple delivery attempts and abandoned orders
Once you receive confirmation that your order is on its way, please double check the address that it's being shipped to and make arrangements for someone to be there to receive your order. It is our policy that all orders over $200 must be signed for. In the case that the delivery company missed you, they will usually leave a notice and will reattempt to deliver. After several attempts, they will return the package to us and you will be liable for the return, repackaging and reshipping of your order. This is why it is extremely important that your address is correct and that you have someone at your delivery address to receive your order. If for any reason you will not be at your delivery address when your order is due to ship, please let us know as we may be able to delay your shipment. Should we receive a returned package marked undeliverable, we will contact you but again, you will be charged for the repackaging and reshipping of your order.
If you are picking up
We do offer local pickup as a method of receiving your order once completed, the pickup date and time must be scheduled before a pickup can take place. When your order is ready, you will receive an email notification stating so, along with dimensions of the item(s), to allow for vehicle accommodations. Please Note: It is the responsibility of the customer to provide the correct vehicle upon pickup and to notify us if they will not be able to make their scheduled time, as you may be required reschedule for a different day. We will hold an order for up to 2 weeks after the initial pick-up date is scheduled. After the 2 weeks, a $25 per week storage fee may apply. If you do not pick your order up in 30 days – we will then recirculate your order, this may result in a wait time for your order to be completed again, so that a pick up may be rescheduled.